The concept of a physical deskphone conjures up images of employees being literally chained to a desk at a single location. This concept is beyond outdated. For many of us, work is now wherever you happen to be at the moment instead of an actual physical location. As remote working takes further hold of our lives, a phone number for voice communication needs to be reimagined to be as flexible as the times we find ourselves in.
Google Voice is the reimagining of what a work phone number can be. Unlike a traditional PBX, Google Voice requires no specialized equipment or infrastructure. Google Voice simply moves all the complexity of providing a voice service to employees and moves it to the Cloud, managed by Google. Configuring Google Voice doesn’t require specialized skills as in the past with on-premise PBX equipment and software. The Google Voice service can be managed in the Google Workspace console by your current IT team. Employees can access Google Voice through a browser, or an app on iOS and Android.
Here are just a few of the benefits of using Google Voice
Perhaps the biggest benefit of Google Voice is that it integrates seamlessly with Google Workspace. Built for Google Workspace, Google Voice has a familiar look and user-friendly feel that fits seamlessly into an employee’s day.
Voice communications with an assigned phone number is still one of the primary ways that companies use to engage with customers and vendors. Video calling is not always an option, and many customers still prefer to engage with organizations through 1-1 voice communication. Some organizations prefer to own and manage the phone numbers that employees use. A calling tree is still one of the best ways to route customers to the right person or a team. From an employee’s perspective, a company phone number is often more desirable than using a personal phone number with a BYOD smartphone. As you see, the use case for a company provided phone number is still alive and well.
Traditional 1-1 voice calling between a company and its customers, or between internal employees and vendors, will still exist for some time to come. The proverbial “dodo bird” in the Voice equation is the physical deskphone; its time has come and gone already. Google Voice gives your organization all the benefits of managing employee assigned voice numbers and voice service without the traditional complexities of the infrastructure. Google Voice fits right in with an employee’s day right alongside the other Google Workspace tools like Drive and Gmail. This makes Google Voice the perfect companion to Google Workspace. Employees will love Google Voice for its freedom to work from wherever, which has become “the new normal”.